What to expect
A streamlined booking flow designed for calm arrivals.
1) Request
Choose service, hotel, timing, and vehicle preference.
2) Confirm
We confirm availability and total price quickly.
3) Coordinate
Pickup details are sent with instructions and timing.
Our booking process
Plan confidently with details tailored to this route or service.
The process begins with your request. You select the service type, your hotel, your timing, and the size of your party. This helps us match you with the right vehicle and build an accurate total. If you are unsure about any details, you can still submit the request and we will help finalize the plan.
Next, we confirm availability. You will receive a response with the total price and a confirmation of your requested timing. This is the stage where we make sure the vehicle and driver are aligned with your arrival window, luggage needs, and any add-on requests such as child seats or a grocery stop.
Once confirmed, we coordinate the pickup. You receive instructions on where to meet, how to identify your driver, and what to expect when you exit the terminal. If you are arriving at SJD, we guide you to the appropriate transportation area so you avoid confusion at the airport exit.
If your flight changes, we adjust. When applicable, we track arrival timing and respond to delays. For hotel-to-airport departures, we plan around your departure time and recommended arrival window to reduce stress on travel day.
On pickup day, your driver arrives ready and the ride is direct. There are no shared stops or extra passengers. The goal is a private, quiet ride with clear communication from start to finish.
After the ride, you can request a receipt and manage any return details or future bookings. The same contact point remains available for changes or questions.
Policies
Clear expectations for timing, changes, and on-the-road support.
- Request details should be accurate for fastest confirmation.
- Flight details allow better coordination and timing.
- Return pickup times are reconfirmed before departure day.
- Changes or add-on stops should be requested in advance.
- Private rides only; no shared transportation.
- Payment confirms the reservation.
FAQs
Common questions about our service.
How quickly do you confirm?
We confirm availability as quickly as possible after the request.
Can I edit my request?
Yes, message us with changes and we will update the details.
What happens if my flight is delayed?
We adjust the pickup timing when applicable and keep you informed.